I have put in place from today a few changes to the PBC UK cancellation of sessions policy to benefit all members & wanted to share it with you straight away. When you book, the new policy will appear on your booking email confirmation.
There is no time limit to late bookings made on the app before sessions start. If the session is going ahead and there is space and you book in, you can be accommodated.
2. Should members wish to cancel their booking BEFORE 48 hours, members are eligible to receive a refund less a 10% booking charge e.g. If you can't come to an open session of £7.50, it will cost you 75p to change your mind; you will be refunded £6.75.
3. Should members wish to cancel their booking WITHIN 48 hours, for whatever reason, no refund will be issued. In this instance the organiser suggests that members make use of the community forum on the app to ask if anyone wishes to take their place. The member cancelling should let the organiser know who the replacment will be so the attendance list can be updated and the member is responsible for organising a payment transfer with that replacement.
(A waiting list system still exists on the new app, but to see who is on the waiting list just ask the organiser. )
Should a whole session be cancelled by the organiser, for example when there are not enough players to run a session, members who had booked in will be informed with as much notice as possible, be asked if they wish to transfer to another session or they can ask for a 100% refund.
This is a 3 month trial to see how much admin becomes involved in offering this to members and will be reviewed at the start of August.
Hopefully it will help you as members book ahead with confidence knowing that you are not penalised heavily for having to cancel for whatever reason.
Unfortunately there is no way (so far) to see who else books in for sessions, but again use the chat function to ask each other who is going or alternatively just ask the organiser by message.
Please give a thumbs up if you are 😃 with these changes.